Refund & Cancellation Policy
This policy explains how cancellations, refunds, and billing work for Prospect 811 subscriptions and one-time purchases. It is part of our Terms of Service.
New subscriber guarantee: if Prospect 811 isn't right for you, email us within 14 days of your first charge and we'll refund it in full: no questions, no hoops.
Cancelling Your Subscription
- You can cancel at any time, yourself, through the billing portal in the app ("Manage billing"): no email or phone call required. Open Manage billing.
- Cancellation takes effect at the end of your current billing period. You keep full access until then.
- After cancellation you will not be charged again. Your saved work (notes, contacts, territories) is retained per our Privacy Policy in case you return; you can request deletion at any time.
Refunds
- First 14 days (new subscribers): full refund of your first charge on request, whether monthly or annual.
- Monthly renewals: renewals are generally non-refundable: cancel before your renewal date to avoid the next charge. If you cancel just after an unwanted renewal, contact us; we're reasonable.
- Annual plans after 14 days: generally non-refundable, but contact us: depending on circumstances we may prorate.
- Billing errors: duplicate charges, wrong plan, or charges after cancellation are always refunded in full. Tell us and we'll fix it.
- Day Passes: a Day Pass is a $9 one-time purchase that unlocks the Service for 24 hours, delivered immediately, and is generally non-refundable once activated. If a pass didn't activate or you were charged in error, tell us: billing errors are always refunded in full. Subscribe within 30 days of buying a pass and the $9 is credited toward your first month automatically. Work you save during a pass (notes, contacts, territories) is retained per our Privacy Policy and is waiting if you subscribe or buy another pass later.
Approved refunds are issued to the original payment method through Stripe, typically within 5–10 business days depending on your bank.
How to Request a Refund
Email [email protected] from your account email with the word “refund” in the subject. Include nothing else you don't want to. We don't require a reason. We respond within 2 business days.
Disputes
Please contact us before opening a card dispute: we resolve legitimate billing issues faster than the dispute process does, and this policy almost certainly covers your situation.
Changes
If we change this policy, the change applies to future charges, not retroactively. The “Last updated” date above reflects the current version.
← Back to Prospect 811 · Terms of Service · Privacy Policy